Terms and conditions

When purchasing at agnetekjaer.com you automatically accept the terms and conditions described below. Consequently, it is recommended that you read the terms through carefully before purchasing.

Order confirmation
Once you have placed your order, you will receive an order confirmation. The order confirmation will be sent to the email address provided when your order was submitted. The order confirmation contains an order number that should be used when you contact agnetekjaer.com.

You can choose to pay either with your credit card or via a PayPal account. All prices are stated in Euro and include 5% Danish Art VAT.

Worldwide shipping
Shipment is worldwide, but for faster and easier delivery it is suggested that you use a business address for delivery. Freight charges will appear on the order confirmation before you pay.

The purchase is carefully packed in cardboard envelopes to ensure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this at the latest 2 days after receipt to mail@agnetekjaer.com.

Returns & exchanges
Prints bought from agnetekjaer.com are fully returnable within 14 days of receipt. The items must be returned in the same condition as they were upon receipt, and in the same original packaging. Returns and exchanges happen at your own risk and expense, and are to be handled by you. If you wish to return your order, you must write to mail@agnetekjaer.com before sending back the print, and directions will be provided to you on how to return. Please note that expenses for the return shipment are paid by you.

When you return the prints, use the original packaging, and send it as a letter or a parcel with a Track & Trace number as this guarantees that the prints will arrive at their destination. Agnetekjaer.com and Agnete Kjær cannot be held liable for returns arriving at their destination.

When Agnete Kjær has received the print, and if it is in undamaged and good condition, you will receive a credit for the amount paid within 14 days. The amount will be credited to the card used for payment. Please remember to keep your post office receipt as a proof that the goods have been sent.

Customs duty and tax
If you order from a country which is a member of the EU, you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for any additional costs.

It cannot be guaranteed that the colours on the website are fully equivalent to the prints' actual colours. This depends in part on the colour settings of your computer and monitor.

The content on this website is protected by intellectual property rights and belongs to Agnete Kjær. Any material on the website, including image pictures, may not be reproduced, and may not be used commercially without referring to Agnete Kjær.

Privacy policy
Your name, address, telephone number etc. will be treated with the strictest confidence and used solely to process your order. Regulatory requirements for commercial enterprises mean that we are required to keep your personal data for five years. Personal data is transmitted unencrypted to agnetekjaer.com. Personal data is stored by Agnetekjaer.com in a database on a server using the best possible security measures against unauthorised external access. Personal data will not be disclosed to third parties. According to the Danish Act on Processing of Personal Data, you have the right to view and object to information relating to you.

By signing up for the email newsletter, you give Agnete Kjær the right to send you product details and special offers. You can always unsubscribe by clicking on the unsubscribe link in the email.

Force majeur
Events outside Agnete Kjær's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that Agnete Kjær is released from Agnete Kjær's and agnetekjaer.com's obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters or strikes. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings and bans etc.

For further questions, please contact Agnete Kjær here: 


Phone:  +45 26 20 26 62

Esthersvej 47, 3. th
2900 Hellerup